For gyms, studios and clinics, worldwide

We answer the 9pm enquiry.

Plenty of enquiries land while you're coaching, treating or asleep. Ninepm makes sure every enquiry gets a fast, friendly reply and a simple way to book, so they don't book somewhere else by morning.

9:04 PM

"Hi! Do you have any intro sessions this week?"

Instagram DM, studio closed
6:15 AM

"What does a first consult cost?"

Website form, mid-class
12:40 PM

"Still keen, just haven't booked yet…"

Enquiry from last week

Where bookings quietly slip away

It's rarely a lack of interest. It's timing, and the follow-up nobody has time for between sessions.

1

After hours

Someone messages at night, gets no answer until morning, and keeps scrolling.

2

Mid-session

You can't reply while you're on the floor or with a client, and the moment passes.

3

No follow-up

"I'll think about it" turns into nothing when there's no gentle second message.

What we set up for you

Done for you, around the booking system you already use. Written in your voice, and you approve every message before it goes live.

Instant first reply

Every enquiry from Instagram or your website gets a friendly answer and your booking link within minutes, day or night.

Follow-up that doesn't nag

A short, polite sequence for enquiries that go quiet, which stops the moment they book or say no.

Reminders & reviews

Booking reminders so first sessions show up, and a review request after a good visit.

How it works

No long contracts to read before you know if it's worth it.

Free audit

We review how your enquiries become bookings, using public information only, and send you what we find.

Reply YES

Pick the fix you want first, all by message. No calls, no obligation.

We set it up

Connected to your existing booking system and inbox, in your tone of voice.

We run it

We keep it running and send you a short weekly summary of enquiries and bookings.

Built for

Independent and small local businesses where the owner is also the person coaching or treating.

PT studiosGymsPilates & reformerYoga Boxing & martial artsPhysio & allied healthSkin & cosmetic clinics

Questions

Do we need new software?

Usually not. We work with the booking system and inboxes you already have, and only suggest a change if something genuinely can't connect.

Will it sound like a robot?

No. Messages are written in your voice, and you approve them before anything goes live. You can step into any conversation at any time.

What does the free audit involve?

We look at what a new customer sees: your Instagram, website and Google profile. We never send fake enquiries or contact your team. You get a short summary with the 3 things we'd fix first.

What does it cost?

A fixed monthly fee, no lock-in. We send a clear written price after the audit, so you can decide with real information.

What about my clients' information?

We only use what's needed to reply to enquiries and book them in, and we never sell or share it.

Find out what happens to your 9pm enquiries.

Send us a message on Instagram and we'll send your free 2-minute audit back the same day.

Get your free audit